孩子玩网游充值1.6万余元，能追回吗？九江一家长求助……
<p style="box-sizing: border-box; margin-top: 2px; margin-bottom: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 2em; color: rgb(51, 51, 51); white-space: normal; background-color: rgb(255, 255, 255); text-align: justify;"><span data-index="" style="box-sizing: border-box; margin: 2px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: 2em; vertical-align: baseline; text-indent: 2em;">“儿子用了家长的身份证注册了网络游戏账号，还陆续充值花费了1.6万余元。”近日，市民黄先生向九江日报全媒平台反映，他的儿子有玩“球球大作战”游戏，用自己的身份证注册了“诛仙2425”游戏账号，并为其更换外貌皮肤花费了大量的蘑菇币，折合人民币约有1.6万元。他已向游戏公司申诉退款，但游戏开发商上海巨人网络科技公司要求他提供是由小孩子自己玩的证明。</span></p><p style="box-sizing: border-box; margin-top: 2px; margin-bottom: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 2em; color: rgb(51, 51, 51); white-space: normal; background-color: rgb(255, 255, 255); text-align: justify;">“儿子在某小学读五年级，今年已满12岁。考虑到孩子平常会上培训班，家里的备用手机就会给他使用。”黄先生是一位从事干菜副食的生意人，他告诉记者，儿子在未经大人的允许下，偷偷在账号上充值蘑菇币，用于购买角色皮肤。黄先生坦言，自己作为家长确实存在失误，太过于放松对孩子的管教。“在充值过程中，是用自己的微信号捆绑的工商银行网上进行的密码支付。”黄先生告诉记者，2月3日发现孩子偷偷充值了网络币后，当场毒打儿子一顿，希望他以后长记性。</p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: -apple-system, BlinkMacSystemFont, Microsoft Yahei, PingFang SC, Avenir, Segoe UI, Hiragino Sans GB, STHeiti, Microsoft Sans Serif, WenQuanYi Micro Hei, sans-serif; vertical-align: baseline; color: rgb(51, 51, 51); white-space: normal; background-color: rgb(255, 255, 255); text-align: center;"></p><p style="box-sizing: border-box; margin-top: 2px; margin-bottom: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 2em; color: rgb(51, 51, 51); white-space: normal; background-color: rgb(255, 255, 255); text-align: justify;">黄先生认为，一方面家长有疏忽未正面引导孩子存在问题，另一方面游戏公司对未成年人未尽到相应提醒，未要求真实刷脸认证。于是，他于2月7日向游戏商巨人网络公司通过游戏客服投诉电子邮箱提出了游戏充值退费申请。第二天，游戏客服电子邮件回应称：公司审核了所有记录，但并不足以证明当时充值行为是由孩子本人完成，所以仍需继续尝试收集相关证明后进行申诉。</p><p style="box-sizing: border-box; margin-top: 2px; margin-bottom: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 2em; color: rgb(51, 51, 51); white-space: normal; background-color: rgb(255, 255, 255); text-align: center;"></p><p style="box-sizing: border-box; margin-top: 2px; margin-bottom: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 2em; color: rgb(51, 51, 51); white-space: normal; background-color: rgb(255, 255, 255); text-align: center;"></p><p style="box-sizing: border-box; margin-top: 2px; margin-bottom: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 2em; color: rgb(51, 51, 51); white-space: normal; background-color: rgb(255, 255, 255); text-align: justify;"><br/></p><section style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: inherit; font-family: -apple-system, BlinkMacSystemFont, Microsoft Yahei, PingFang SC, Avenir, Segoe UI, Hiragino Sans GB, STHeiti, Microsoft Sans Serif, WenQuanYi Micro Hei, sans-serif; vertical-align: baseline; color: rgb(51, 51, 51); white-space: normal; background-color: rgb(255, 255, 255);"><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: inherit; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 0em;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline; text-align: center;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: inherit; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 0em;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline; text-align: center;"><span data-index="" style="box-sizing: border-box; margin: 2px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: 2em; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 32px;"></span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline; text-align: center;"><span data-index="" style="box-sizing: border-box; margin: 2px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: 2em; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 32px;">黄先生提供的部分充值记录。</span><span data-index="" style="box-sizing: border-box; margin: 2px 0px 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: 2em; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 2em;">（以上图片由投诉方提供）</span></p><p style="box-sizing: border-box; margin-top: 0px; margin-bottom: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: 2em; font-family: inherit; vertical-align: baseline; text-indent: 2em;"><span style="box-sizing: border-box; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; line-height: inherit; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 0em;">记者致电联系到上海巨人网络科技公司，未成年人充值客服工作人员表示，会在后台查询核实信息，与家长取得联系，尽快妥善处理未成年人充值网游币的事件。</span></p></section><p><br/></p><p style="box-sizing: border-box; margin-top: 2px; margin-bottom: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 2em; color: rgb(51, 51, 51); white-space: normal; background-color: rgb(255, 255, 255); text-align: justify;">记者从江西柴桑律师事务所杨安东律师了解到，8至16周岁的未成年人属于限制民事行为能力人，未成年人从事的民事法律行为，须经法定代理人同意或追认才能有效。所以说，12岁小孩未经父母同意，充值1万多元的民事行为超出了年龄和智力范围外，未经追认是效力待定的，监护人不同意情况下导致小孩充值行为就是无效的，相对人就具有返还义务。“不过此事件可能涉及到举证困难，账户是父母名下的，而非小孩自己的账户，父母要求退还还要证明是小孩操作的而不是大人操作的。”</p><p style="box-sizing: border-box; margin-top: 2px; margin-bottom: 0px; padding: 0px; border: 0px; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-stretch: inherit; line-height: 2em; font-family: 微软雅黑, Microsoft YaHei; vertical-align: baseline; text-indent: 2em; color: rgb(51, 51, 51); white-space: normal; background-color: rgb(255, 255, 255); text-align: justify;">九江日报全媒记者将进一步跟进此事。<strong style="color: rgb(51, 51, 51); font-family: 微软雅黑, Microsoft YaHei; font-style: inherit; font-variant: inherit; text-align: justify; text-indent: 32px; white-space: normal; box-sizing: border-box; margin: 2px 0px 0px; padding: 0px; border: 0px; font-stretch: inherit; line-height: 2em; vertical-align: baseline;">（九江日报全媒记者 吴金阳）</strong></p><p><br/></p><link rel="stylesheet" href="http://bbs.jjxw.cn/source/plugin/wcn_editor/public/wcn_editor_fit.css?v134_fDg" id="wcn_editor_css"/> 马和史这种无良的垃圾公司，害了多少孩子，就是不封杀 缺乏正常管教 千万不要让孩子知道绑定卡的账号密码，手机也不应该到他手里。巨人网络好像是史玉柱的，你想打赢他和打赢腾讯一样难，除非你家有完备的监控系统，证明那一时那一刻是小孩在操作手机。这样还要进行一堆佐证证明不是你让孩子进行的操作，反正大公司的法务名堂很多。祝成功追回吧！反正我们之前玩腾讯游戏一个公会大佬号被无故封掉了，打官司打了好久都没赢下来:lol 网上充值不需银行密码吗？ 拜倒在楼主的西装裤下 网络游戏害死人
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